Volume 27, Issue 1 (10-2024)
jha 2024, 27(1): 22-39 |
Back to browse issues page
Download citation:
BibTeX | RIS | EndNote | Medlars | ProCite | Reference Manager | RefWorks
Send citation to:
BibTeX | RIS | EndNote | Medlars | ProCite | Reference Manager | RefWorks
Send citation to:
Tashakorian Jahromi A. A Satellite Model Design as a Benchmark for Enhancing the Performance of Healthcare Centers: A Thematic Analysis Approach. jha 2024; 27 (1) :22-39
URL: http://jha.iums.ac.ir/article-1-4496-en.html
URL: http://jha.iums.ac.ir/article-1-4496-en.html
Assistant Professor in Public Administration, Faculty of Literature and Humanities, University of Birjand, Birjand , a.tashakorian@birjand.ac.ir
Abstract: (333 Views)
Introduction: The healthcare industry has had a significant impact on improving the quality of life and increasing life expectancy. However, there is a clear discrepancy between the potential capacity of these systems and their actual performance. This gap between potential and reality is a challenge that requires attention and effective actions to optimally utilize all the capacities available in the healthcare system. Therefore, providing a holistic perspective through a comprehensive systematic model can assist managers of healthcare organizations in this regard. The aim of this research is to design and present a comprehensive satellite model based on the criteria for enhancing the performance of healthcare centers.
Methods: This research is fundamentally, qualitative in nature and has an inductive approach. The data for this research was obtained based on a literature review and conducting qualitative interviews with 19 faculty members of universities, managers, and healthcare experts. Finally, the data was analyzed using the thematic analysis technique.
Results: This research led to the design of a satellite model of criteria for enhancing the performance of healthcare centers. This model has five main categories and 21 subcategories, with the five main categories being: human resources, non-human resources, impression, internal strategic advantage, and structure.
Conclusion: Based on the examination of the important criteria for enhancing performance in healthcare centers, healthcare providers, while paying attention to the criteria that affect performance, should design their own specific model and, in the field of implementation, improve attention to a systematic approach and different organizational areas and prevent the optimization of a single part in their management area.
Methods: This research is fundamentally, qualitative in nature and has an inductive approach. The data for this research was obtained based on a literature review and conducting qualitative interviews with 19 faculty members of universities, managers, and healthcare experts. Finally, the data was analyzed using the thematic analysis technique.
Results: This research led to the design of a satellite model of criteria for enhancing the performance of healthcare centers. This model has five main categories and 21 subcategories, with the five main categories being: human resources, non-human resources, impression, internal strategic advantage, and structure.
Conclusion: Based on the examination of the important criteria for enhancing performance in healthcare centers, healthcare providers, while paying attention to the criteria that affect performance, should design their own specific model and, in the field of implementation, improve attention to a systematic approach and different organizational areas and prevent the optimization of a single part in their management area.
Type of Study: Research |
Subject:
Health Services Management
Received: 2024/03/23 | Accepted: 2024/06/19 | Published: 2024/12/11
Received: 2024/03/23 | Accepted: 2024/06/19 | Published: 2024/12/11
References
1. Junaid Z, Muhammad S, Norazuwa M. An analysis of ehuman resource management practices: A case study of state bank of Pakistan. Eur.J.Soc.Sci. 2010; 15(1):18-26. https://www.europeanjournalofsocialsciences.com/issues/ejss_15_1.html
2. Perry L. Advising groups to hospitals: snap up physician practices. Mod Healthc.1991; 21: 40. https://pubmed.ncbi.nlm.nih.gov/10109020/
3. Horak B, Guarino J, Knight C, Kweder S. Building team on a medical floor. HCMR. 1991; 16: 65-70. doi: 10.1097/00004010-199101620-00011. [DOI:10.1097/00004010-199101620-00011]
4. Smith HL, Fottler MD. Prospective payment: Managing for operational effectiveness. JHQ. 1985 Jul 1; 7(3):16. [DOI:10.1093/ajhp/42.11.2598]
5. Lee C, Chen WJ. The effects of internal marketing and organizational culture on knowledge management in the information technology industry. IJM. 2005; 22(4):661-672. https://iaeme.com/Home/issue/IJM
6. Alamdari SH, Alamdari A. I.r.Iran national health system strategic architecturing based on national vision 1404: A proposed model. J. Public Policy. 2015; 1(1): 21-42. [DOI:10.22059/PPOLICY.2015.57150. [In Persian]]
7. Poursharifi H, Zahednezhad H, Babapour J. Relationship between health locus of control, slip memory and physician- patient relationship with adherence in type ii diabetic patients. JSSU; 2012, 20(2):249-258 http://jssu.ssu.ac.ir/article-1-1987-en.html. [In Persian]
8. Zineldin M. The quality of health care and patient satisfaction: An exploratory investigation of the 5Qs model at some Egyptian and Jordanian medical clinics. Int J Health Care Qual Assur Inc Leadersh Health Serv. 2006; 19(1):60-92. [DOI:10.1108/09526860610642609]
9. Gunther M, Alligood MR. A discipline-specific determination of high quality nursing care. J Adv Nurs. 2002; 38(4):353-9. [DOI:10.1046/j.1365-2648.2002.02201.x]
10. Mei J, Tian Y, Chai X, Fan X. Gender differences in self-care maintenance and its associations among patients with chronic heart failure. Int J Nurs Sci. 2019; 6:58-64 [DOI:10.1016/j.ijnss.2018.11.008]
11. Jokar M, Ardan S, Khalesi N. Designing a method of performance evaluation for physicians and nurses of heart failure clinic based on the analytic network process. QJNM. 2020 Feb 10; 8(4):54-65. http://ijnv.ir/article-1-684-en.html. [In Persian]
12. Yelsey AA. Strategies and actions for improving organizational performance. Management Review. 1984 Jun1; 73(6). https://link.springer.com/journal/11301/volumes-and-issues
13. Ashrafi A, Mohaghegh Dolatabadi MR, Faghihipour J, Mafi K, Darbandi F. Designing a comprehensive model of human resource management in the health sector of the country in conditions of health crisis. IJHI. 2022; 5(1): 60-67 http://journal.ihio.gov.ir/article-1-224-en.html. [In Persian]
14. Chang CS, Weng HC, Chang HH, Hsu TH. Customer satisfaction in medical service encounters-a comparison between obstetrics and gynecology patients and general medical patients. J Nurs Res. 2006 Mar 1; 14(1):9-23. [DOI:10.1097/01.JNR.0000387558.19071.57]
15. Chang CS, Chen SY, Lan YT. Service quality, trust, and patient satisfaction in interpersonal-based medical service encounters. BMC Health Serv Res. 2013 Jan 16;13:22. doi: 10.1186/1472-6963-13-22. [DOI:10.1186/1472-6963-13-22]
16. Chang CS, Chen SY, Lan YT. Raising nurses' job satisfaction through patient-oriented perception and organizational citizenship behaviors. Nurs Res. 2011 Jan-Feb; 60(1):40-6. doi: 10.1097/NNR.0b013e3181e507dd. PMID: 21160366. [DOI:10.1097/NNR.0b013e3181e507dd]
17. Tashakorian Jahromi A, Rowshan SA, Kord B. Perception of internal marketing by surgical nurses and its role in service-centered encounter and patient satisfaction in hospitals. JHPM. 2019; 7(6):25-33 http://jhpm.ir/article-1-921-en.html. [In Persian]
18. Tashakorian Jahromi A, Rowshan SA, Kord B. Nurses role in analyzing the interaction of individual factors with internal marketing and services management on client-oriented in hospitals. J. Nurs. Educ. 2019 Jan 10; 7(5):23-30 http://jne.ir/article-1-962-en.html. [In Persian]
19. Abo Soliman AD, El-sayed NM, Ibrahim SA, Inany ES, Ibrahim R. Development of an internal marketing strategy for faculty of nursing at port said university. PSJN. 2020 Jun 1; 7(2):97-113. [DOI:10.21608/pssjn.2020.95701]
20. Gounaris SP. Internal-market orientation and its measurement. J Bus Res. 2006 Apr 1; 59(4):432-48. [DOI:10.1016/j.jbusres.2005.10.003]
21. Chang CS, Chang HC. Perceptions of internal marketing and organizational commitment by nurses. J Adv Nurs. 2009 Jan; 65(1):92-100.
x [DOI:10.1111/j.1365-2648.2008.04844.]
22. Mossadegh Rad AM, Hedayati SP. Internal marketing in the transformation plan of the health system. International Hospital Management Conference; 2018 Jul 20-24; Tehran, Iran. Tehran: University of Medical Sciences and Health Services; 2018 [cited 2019 Oct 29].Available from: https://isnac.ir/order/printed/XABC-BKZKH
23. Ewen RB. Weighting components of job satisfaction. J Appl Psychol. 1967 Feb; 51(1):68. [DOI:10.1037/h0024243]
24. Ting Y. Determinants of job satisfaction of federal government employees. Public Pers Manage. 1997 Sep; 26(3):313-34.
02 [DOI:10.1177/0091026097026003]
25. Blau G. Testing the longitudinal impact of work variables and performance appraisal satisfaction on subsequent overall job satisfaction. Hum Relat. 1999 Aug; 52:1099-113. [DOI:10.1023/A:1016987725663]
26. Mcfarlein ST. Correlates of pay satisfaction in ford company. Int. J. Educ. Manag. 2000;14:21-35. [DOI:10.1111/j.1468-232X.1974.tb00561.x]
27. Bugg A. Measurement of job satisfaction. Int. J. Educ. Manag. 2002; 4(2): 12-23. https://doi.org/ 10.3892/mi.2022.62 [DOI:10.3892/mi.2022.62]
28. Edward P. Job satisfaction among teachers. Personnel Human Resources Management. 2002; 7(5): 5-45. [DOI:10.2345/j.1325-272X.1974.tb00561]
29. Rozze P. Foundations of employee motivation. Human Resources Management Journal. 2001; 4(2):12-36. [DOI:10.1111/j.1468.1974.tb00561.x]
30. Hill C. Pride before profit: A review of the factors affecting employee pride and engagement [Internet]. a CHA report. London, Available from:www. docstoc. com/docs/32468319/Pride-Before-Profit (accessed February 8, 2014). 2004.
31. Gouthier MH, Rhein M. Organizational pride and its positive effects on employee behavior. J. Serv. Manag. 2011 Oct 11; 22(5):633-49. [DOI:10.1108/09564231111174988]
32. Tracy JL, Shariff AF, Cheng JT. A naturalist's view of pride. Emot. Rev, 2010; 2(2): 163-177. [DOI:10.1177/1754073909354627]
33. Jannadi OA, Al‐Saggaf H. Measurement of quality in Saudi Arabian service industry. Int. J. Qual. Reliab. Manag. 2000 Dec 1; 17(9):949-66. [DOI:10.1108/02656710010353867]
34. Aagja JP, Garg R. Measuring perceived service quality for public hospitals (PubHosQual) in the Indian context. Int J Pharm Healthc Mark. 2010 Apr 6; 4(1):60-83. [DOI:10.1108/17506121011036033]
35. Bakar C, Seval Akgün H, Al Assaf AF. The role of expectations in patients' hospital assessments: A Turkish university hospital example. Int J Health Care Qual Assur. 2008 Jul 18; 21(5):503-16. [DOI:10.1108/09526860810890477]
36. Akter MS, Upal M, Hani U. Service quality perception and satisfaction: A study over sub-urban public hospitals in Bangladesh. J. Serv. Res. 2008 Feb; 8(3): 125-146. https://www.scirp.org/reference/referencespapers?referenceid=1353806
37. Raposo ML, Alves HM, Duarte PA. Dimensions of service quality and satisfaction in healthcare: A patient's satisfaction index. Serv. Bus. 2009 Mar; 3:85-100. [DOI:10.1007/s11628-008-0055-1]
38. Smith MA, Schüssler-Fiorenza C, Rockwood T. Satisfaction with care. In: Kane RL editor. Understanding Health Care Outcomes Research. Boston: Jones and Bartlett Publishers; 2006.
39. Djukic M, Kovner C, Budin WC, Norman R. Physical work environment: Testing an expanded model of job satisfaction in a sample of registered nurses. Nurs. Res. 2010 Nov 1; 59(6):441-51. [DOI:10.1097/NNR.0b013e3181fb2f25]
40. Wikehult B, Ekselius L, Gerdin B, Willebrand M. Prediction of patient satisfaction with care one year after burn. Burns. 2009 Mar 1; 35(2):194-200. [DOI:10.1016/j.burns.2008.09.001]
41. Lee DS, Tu JV, Chong A, Alter DA. Patient satisfaction and its relationship with quality and outcomes of care after acute myocardial infarction. Circulation. 2008 Nov 4; 118(19):1938-45. [DOI:10.1161/CIRCULATIONAHA.108.792713]
42. Bacon CT, Mark B. Organizational effects on patient satisfaction in hospital medical-surgical units. JONA. 2009 May 1; 39(5):220-7. [DOI:10.1097/NNA.0b013e3181a23d3f]
43. Findik UY, Unsar S, Sut N. Patient satisfaction with nursing care and its relationship with patient characteristics. Nurs Health Sci. 2010 Jun; 12(2):162-9. [DOI:10.1111/j.1442-2018.2009.00511.x]
44. Demir C, Celik Y. Determinants of patient satisfaction in a military teaching hospital. J Healthc Qual. 2002 Mar-Apr; 24(2):30-4. doi: 10.1111/j.1945-1474.2002.tb00416.x. PMID: 11942155. [DOI:10.1111/j.1945-1474.2002.tb00416.x]
45. Khastar, H. the study of factors affecting national self-efficacy in the field of science and technology to achieve vision goals. [Master's dissertation].[Tehran]: University of Tehran; 2017. [In Persian]
46. Khastar H. A method for calculating coding reliability in qualitative research interviews. MSSH. 2009; 15(58):161-174. https://method.rihu.ac.ir/article_418.html?lang=en. [In Persian]
47. Braun V, Clarke V. Using thematic analysis in psychology. Qual Res Psychol. 2006 Jan 1; 3(2):77-
https://doi.org/10.1191/1478088706qp063oa [DOI:101. 10.1191/1478088706qp063oa]
48. Keshvari M, Shirdel A, Taheri Mirghaedi M, Yusefi AR. Challenges in the optimal management of human resources in hospitals: A qualitative study. JQRHS. 2018 Jan 1; 7(4):349-60. [In Persian]
Send email to the article author
| Rights and permissions | |
 |
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License. |
Site Keywords
Health, Administration, Scientific Article, Iran University of Medical Sciences,
