Volume 25, Issue 3 (12-2022)
jha 2022, 25(3): 9-29 |
Back to browse issues page
Download citation:
BibTeX | RIS | EndNote | Medlars | ProCite | Reference Manager | RefWorks
Send citation to:
BibTeX | RIS | EndNote | Medlars | ProCite | Reference Manager | RefWorks
Send citation to:
Esmailzadeh H, Mafimoradi S, Hemmati A R, Rajabi F. Challenges and policy recommendations for IT governance in the University of Medical Sciences: a case study. jha 2022; 25 (3) :9-29
URL: http://jha.iums.ac.ir/article-1-4081-en.html
URL: http://jha.iums.ac.ir/article-1-4081-en.html
1- Ph.D Student, Health Information Management Research Center, Tehran University of Medical Sciences, Tehran
2- Expert, Secretariat of Supreme Council for Health and Food Security, Ministry of Health and Medical Education Tehran ,mafimoradi@gmail.com
3- Assistant Professor, University Research and Development Center, Tehran University of Medical Sciences, Tehran
4- Associate Professor, Community Based Participatory Research Center, Tehran University of Medical Sciences, Tehran
2- Expert, Secretariat of Supreme Council for Health and Food Security, Ministry of Health and Medical Education Tehran ,
3- Assistant Professor, University Research and Development Center, Tehran University of Medical Sciences, Tehran
4- Associate Professor, Community Based Participatory Research Center, Tehran University of Medical Sciences, Tehran
Abstract: (1842 Views)
Introduction: “Information and Communication Technology (ICT) governance” was introduced in developed countries in the late 1990s and replaced ICT management. In addition to the separation of the ICT responsibilities between different units/levels, ICT governance allowed universities to develop mechanisms for monitoring ICT decisions in line with the University's vision, mission, and strategic goals through the distribution of the decision-making rights to various stakeholders. This study aimed to investigate the ICT management challenges in the university under study and explore the need for ICT governance.
Methods: This is a qualitative-descriptive case study conducted in the three stages of preparation, identification, and analysis and prescription in one of the universities of medical sciences in Tehran (from November to December 2021). Semi-structured interviews based on judgmental purposeful sampling and FGDs were used for data collection, and qualitative content analysis in ATLAS-ti software was used for data analysis.
Results: Structurally, the only macro-policymaking body in the ICT field is the ICT council, which is inefficient in providing general direction and standards. In terms of processes, it lacks a mission and a long-term plan, and it has failed to integrate the university and ICT decisions, as well as steering decisions toward the university's goals. In terms of relational mechanisms, it hasn't been able to create a unified procedure in the implementation of ICT policies by creating a common language between ICT and the owners of the main processes in the university.
Conclusion: To get out of the current situation, the university needs serious changes in the ICT structure and the university users’ approach to ICT. These changes require the adoption of an indigenous ICT governance model tailored to the current and future problems and needs of the university toward full integration.
Methods: This is a qualitative-descriptive case study conducted in the three stages of preparation, identification, and analysis and prescription in one of the universities of medical sciences in Tehran (from November to December 2021). Semi-structured interviews based on judgmental purposeful sampling and FGDs were used for data collection, and qualitative content analysis in ATLAS-ti software was used for data analysis.
Results: Structurally, the only macro-policymaking body in the ICT field is the ICT council, which is inefficient in providing general direction and standards. In terms of processes, it lacks a mission and a long-term plan, and it has failed to integrate the university and ICT decisions, as well as steering decisions toward the university's goals. In terms of relational mechanisms, it hasn't been able to create a unified procedure in the implementation of ICT policies by creating a common language between ICT and the owners of the main processes in the university.
Conclusion: To get out of the current situation, the university needs serious changes in the ICT structure and the university users’ approach to ICT. These changes require the adoption of an indigenous ICT governance model tailored to the current and future problems and needs of the university toward full integration.
Keywords: Challenge, ICT Management, Policy Recommendations, ICT Governance, University of Medical Sciences
Type of Study: Research |
Subject:
Health Information Management
Received: 2022/07/1 | Accepted: 2022/09/20 | Published: 2023/01/9
Received: 2022/07/1 | Accepted: 2022/09/20 | Published: 2023/01/9
References
1. Murgor TK. Challenges facing adoption of information communication technology in african universities. J Educ Pract. 2015;6(25):62-8.
2. Mondal A, Mete J. ICT in higher education: Opportunities and challenges. 2012; 21(60).
3. Pegu UK. Information and communication technology in higher education in India: Challenges and opportunities. Int J Inform Comput Tech. 2014;4(5):513-8.
4. Egoeze F, Misra S, Maskeliunas R, Damasevicius R. Impact of ICT on universities administrative services and management of students' records: ICT in university administration. International Journal of Human Capital and Information Technology Professionals (IJHCITP). 2018;9(2):1-15. [DOI:10.4018/IJHCITP.2018040101]
5. Sofyani H, Tahar A, Ulum I. The role of IT capabilities and IT governance on accountability and performance of higher education institutions during the COVID-19 pandemic. Management and accounting review. 2022;21(2):167-90.
6. Zainally poor H. Administration of faculties by information and communication technology and its obstacles. Int J Educ Inform Tech. 2008;2(1):24-30.
7. Al-Mobaideen HO. ICT diffusion in jordanian universities. Proceedings of the European and Mediterranean Conference on Information Systems 2009 (EMCIS2009); 2009 Jul 13-14; Crowne Plaza Hotel, Izmir, Turkey. 2009. p. 1-21.
8. Montazeri E, Movahediniya N, Talebi H. Challenges and obstacles in the implementation of comprehensive information and communication technology plans in organizations. Information Technology Management Studies Quarterly. 2017;5(18):105-36. [In Persian]
9. Shahi M, Sadoughi F, Ahmadi M, Davari Dolatabadi N. The current state of it governance in education and training centers in iran university of medical sciences: A qualitative study. Journal of Health and Biomedical Informatics. 2015;2(2):94-105. [In Persian]
10. vahdat D, Shams F, Nazemi E. An approach for evaluating gaps between IT alignment and e-governance for virtual learning services in universities with a combination approach (case study: Shahid beheshti university). Public management researches. 2017;10(35):105-29.
11. Peterson R. Crafting information technology governance. Inform Syst Manag. 2004;21(4):7-22. [DOI:10.1201/1078/44705.21.4.20040901/84183.2]
12. Webb P, Pollard C, Ridley G. Attempting to define IT governance: Wisdom or folly? Proceedings of the 39th Annual Hawaii International Conference on System Sciences (HICSS'06); 2006 Jan 4-7; Kauai, HI, USA. IEEE; 2006. p. 1-10. [DOI:10.1109/HICSS.2006.68]
13. Olesen K, Narayan AK, Ramachandra S. The challenges of information technology (IT) governance in public universities over time. Corporate Ownership and Control. 2013;10(2):258-66. [DOI:10.22495/cocv10i2c2art5]
14. Bianchi IS, Sousa RD, Pereira R, Hillegersberg JV. Baseline mechanisms for IT governance at universities. Proceedings of the 25th European Conference on Information Systems (ECIS); 2017 Jun 6-10; Guimaraes, Portugal. 2017. p. 1551-67. [DOI:10.18267/j.aip.110]
15. Juiz C, Duhamel F, Gutierrez-Martinez I, Luna-Reyes LF. It managers' framing of it governance roles and responsibilities in Ibero-American higher education institutions. Informatics. 2022;9(3):1-29. [DOI:10.3390/informatics9030068]
16. Bianchi IS, Sousa RD, Pereira R. Information technology governance for higher education institutions: A multi-country study. Informatics; 2021;8(2):1-28. [DOI:10.3390/informatics8020026]
17. Kettani D, Moulin B. E-government for good governance in developing countries: Empirical evidence from the efez project. London: Anthem Press; 2015.
18. Ndagire L. A framework for implementing IT governance for uganda's higher institutions of learning [dissertation]. Uganda: Makerere University's Institutional Repository; 2022.
19. making for information technology in financial services [dissertation]. Netherlands: Tilburg University; 2002.
20. Mahdizadeh H, Kazemi S, Azizi M. The challenges in application of information technologies (ICT) in medical science universities. Journal of Health System Research; 2011;6(4):589-600. [In Persian]
21. Maltese V. Digital transformation challenges for universities: Ensuring information consistency across digital services. Cat Classif Q. 2018;56(7):592-606. [DOI:10.1080/01639374.2018.1504847]
22. Isfandyari-Moghaddam A, Sedehi M, Dehghani M, Nemati‐Anaraki L, Hasanzadeh‐Dizaji E. The status of information technology in Iranian hospital libraries: A comparative study of managers' attitude. Program; 2013;47(3):220-38. [DOI:10.1108/PROG-06-2012-0033]
23. ISACA. Global status report on the governance of enterprise It (GEIT). United States of America: ISACA; 2011. 69 p.
24. Debreceny RS. Research on IT governance, risk, and value: Challenges and opportunities. J Inform Syst. 2013;27(1):129-35. [DOI:10.2308/isys-10339]
25. Asmah A, Kyobe M. A configuration analysis of IT governance: A study of the financial services sector in Ghana. The Electronic Journal of Information Systems in Developing Countries. Forthcoming 2022. [DOI:10.1002/isd2.12237]
26. Kayode AA, Lawan BM, Ajadi IA, Lukman JA. E-government, information and communications technology support and paperless environment in nigerian public universities: Issues and challenges. Journal of Technology Management and Business. 2020;7(1):65-74. [DOI:10.30880/jtmb.2020.07.01.006]
27. Taghva MR, Tamtaji M, Feyzi K, Tabatabaee GH. Identifying change factors of IT governance processes for applying in cloud governace. Journal of Command and Control Communications Computer Intelligence. 2021;4(4):83-102. [In Persian]
28. Sadoughi F, Maleki MR, Ahmadi MS. Strategic alignment, a critical necessity in health information system strategic planning. Health management. 2010;13(39):35-46. [In Persian].
Send email to the article author
| Rights and permissions | |
 |
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License. |
Site Keywords
Health, Administration, Scientific Article, Iran University of Medical Sciences,
