Volume 23, Issue 1 (3-2020)
jha 2020, 23(1): 102-111 |
Back to browse issues page
Download citation:
BibTeX | RIS | EndNote | Medlars | ProCite | Reference Manager | RefWorks
Send citation to:
BibTeX | RIS | EndNote | Medlars | ProCite | Reference Manager | RefWorks
Send citation to:
ebrahimipour H, fathi F, houshmand E, Taghipour A, Hoseini J. The Status of Social Responsibility and its Dimensions in Public Hospitals of Mashhad: A Cross-Sectional Study. jha 2020; 23 (1) :102-111
URL: http://jha.iums.ac.ir/article-1-3209-en.html
URL: http://jha.iums.ac.ir/article-1-3209-en.html
1- School of Health, Mashhad University of Medical Sciences, Mashhad, Iran.
2- Mashhad University of Medical Sciences, Mashhad, Iran. ,fathif3@mums.ac.ir
3- Social Determinants of Health Research Center, Mashhad University of Medical Sciences, Mashhad, Iran.
4- School of medical, Mashhad University of Medical Sciences, Mashhad, Iran.
2- Mashhad University of Medical Sciences, Mashhad, Iran. ,
3- Social Determinants of Health Research Center, Mashhad University of Medical Sciences, Mashhad, Iran.
4- School of medical, Mashhad University of Medical Sciences, Mashhad, Iran.
Abstract: (2640 Views)
Introduction: Social responsibility is a concept in which organizations pay particular attention to environmental and social issues in its business processes. The purpose of this study was to investigate social responsibility dimensions in public hospitals affiliated to Mashhad University of Medical Sciences in 2019.
Methods: In this cross-sectional and analytical study, social responsibility and its dimensions in 13 public university hospitals of Mashhad were examined using a questionnaire based on 273 samples of staff and customers. Data were analyzed using descriptive statistics (frequency, mean, and standard deviation) using SPSS software version 11.
Results: The highest mean score (2.40) was related to leadership and internal processes, and the lowest mean score (1.83) was related to workplace dimension. The other average scores from highest to lowest were: environmental dimension (2.08), market dimension (2.01), and community and country dimension (1.92). Overall, the social responsibility of the hospitals under study was significantly different from the mean level of 2 (2/05), and considering the positive t-statistic for comparing a sample, it can be concluded that social responsibility was significantly higher than the average level (p-value ≤ 0.05)
Conclusion: Improving the employment status of employees as the most important social capital is very important, which had the lowest score in this study. According to the results of the research, the existence of discrimination and work shifts reduced the satisfaction in this dimension. Lack of employee awareness has been the most important reason for the decrease, which can be promoted by increasing the awareness of employees in this dimension.
Methods: In this cross-sectional and analytical study, social responsibility and its dimensions in 13 public university hospitals of Mashhad were examined using a questionnaire based on 273 samples of staff and customers. Data were analyzed using descriptive statistics (frequency, mean, and standard deviation) using SPSS software version 11.
Results: The highest mean score (2.40) was related to leadership and internal processes, and the lowest mean score (1.83) was related to workplace dimension. The other average scores from highest to lowest were: environmental dimension (2.08), market dimension (2.01), and community and country dimension (1.92). Overall, the social responsibility of the hospitals under study was significantly different from the mean level of 2 (2/05), and considering the positive t-statistic for comparing a sample, it can be concluded that social responsibility was significantly higher than the average level (p-value ≤ 0.05)
Conclusion: Improving the employment status of employees as the most important social capital is very important, which had the lowest score in this study. According to the results of the research, the existence of discrimination and work shifts reduced the satisfaction in this dimension. Lack of employee awareness has been the most important reason for the decrease, which can be promoted by increasing the awareness of employees in this dimension.
Type of Study: Research |
Subject:
Health Services Management
Received: 2020/02/12 | Accepted: 2020/03/29 | Published: 2020/03/29
Received: 2020/02/12 | Accepted: 2020/03/29 | Published: 2020/03/29
References
1. Vélaz I, Sison A, Fontrodona J. Incorporating CSR and stakeholder management into corporate strategy: the CAN experience 2002-2006. Emerald Insight. 2006;7(4):434-45. [DOI:10.1108/14720700710820515]
2. Dahlsrud A. How corporate social responsibility is defined: an analysis of 37 definitions. Corporate social responsibility and environmental management. 2008;15(1):1-13. [DOI:10.1002/csr.132]
3. Mousazadeh Y, Gholizadeh M, Janati A, Amirshakeri F, Narimani M. The Perspectives of Head Nurses and Managers of Private and Public Hospitals of Tabriz City about Social Responsibility. Journal of Health Based Research. 2017;3(3):203-16.[In Persian]
4. Govindan K, Kannan D, Shankar KM. Evaluating the drivers of corporate social responsibility in the mining industry with multi-criteria approach: A multi-stakeholder perspective. Journal of cleaner production. 2014;84(1):214-32. [DOI:10.1016/j.jclepro.2013.12.065]
5. Liu W, Shi L, Pong RW, Chen Y. How patients think about social responsibility of public hospitals in China? BMC Health Services Research. 2016;16(1):371. [DOI:10.1186/s12913-016-1621-1]
6. Camilleri MA. Corporate sustainability and responsibility: creating value for business, society and the environment. Asian Journal of Sustainability and Social Responsibility. 2017;2(1):59. [DOI:10.1186/s41180-017-0016-5]
7. Christopher J. Corporate governance-A multi-theoretical approach to recognizing the wider influencing forces impacting on organizations. Critical perspectives on accounting. 2010;21(8):683-95. [DOI:10.1016/j.cpa.2010.05.002]
8. Keyvanara M, Sajadi HS. Social responsibility of the hospitals in Isfahan city, Iran: Results from a cross-sectional survey. International journal of health policy and management. 2015;4(8):517.[In Persian] [DOI:10.15171/ijhpm.2015.29]
9. Ajdary A, Nayebzadeh S, Heirany F. The effect of social responsibility on hospital brand value case study: Shahid Sadoughi Hospital of Yazd. Journal of Health Administration (JHA). 2015;18(61):45-31.[In Persian]
10. Shi G, O'Rourke M, Liu J, Zhong D, Liu X, Li J. Organisational reform in healthcare in China: impacts on the social functions of public hospitals. Australian Health Review. 2003;26(3):61-72. [DOI:10.1071/AH030061]
11. Ahmadi K, Alvani SM, Memarzade TG. Concept of Corporate Social Responsivenes And Necessity of Designing a Mechanism for Measurement in the Public Sector of Iran. Journal of Development & Evolution Management 2013;5(14):1-7.[In Persian]
12. Maignan I, Ferrell O. Nature of corporate responsibilities: Perspectives from American, French, and German consumers. Journal of Business research. 2003;56(1):55-67. [DOI:10.1016/S0148-2963(01)00222-3]
13. Sajadi HS, Asadi H, Mohaghegh B. The relationship between management style and social responsibility at Tehran hospitals. Medical Journal of Hormozgan University. 2015;18(5):455-64.[In Persian]
14. Ghorbani M, Zarandi M, Hesari R. Ethics and social responsibility managers. Tomorrow management. 2005;3(11,12):79-92.[In Persian]
15. Hejazi r, Nasiri s. Corporate Citizen Concepts and Social Responsibility. Accounting Research. 2015;4(3):163-83.[In Persian]
16. Brandao C, Rego G, Duarte I, Nunes R. Social responsibility: a new paradigm of hospital governance? Health Care Analysis. 2013;21(4):390-402. [DOI:10.1007/s10728-012-0206-3]
17. Clarkson ME. A stakeholder framework for analyzing and evaluating corporate social performance. Academy of management review. 1995;20(1):92-117. [DOI:10.5465/amr.1995.9503271994]
18. Aryankhesal A, Etemadi M, Agharahimi Z, Rostami E, Mohseni M, Musavi Z. Analysis of social functions in Iran's public hospitals: pattern of offering discounts to poor patients. International Journal of Human Rights in Healthcare. 2016;9(4):242-53.[In Persian] [DOI:10.1108/IJHRH-03-2016-0004]
19. Zaboli R, Sanaeinasab H. The Challenges and Solutions for Action of Social Determinants of Health in Iran: A Qualitative Study. Iranian Journal of Health Education and Health Promotion. 2014;2(1):5-16.[In Persian]
20. Arabsalehi M, Sadeghi G, Moeinodein M. The relationship of social responsibility with the financial performance of companies admitted to the Tehran Stock Exchange. Empirical Accounting Research. 2013;3(1):1-20.[In Persian]
21. Ghasemi F. Corporate Social Responsibility and How It Measure. Monthly Journal of Applied Studies in Management and Development Sciences. 2016;1(2):43-54.[In Persian]
22. Khosravi Y, Keshavarzmohammadi N, Farshad A, at al. Organizational social responsibility accuntability for health(A tool for OSRAH).Global Health Promotion. 2016:10.[In Persian]
23. Attarian F, Mirsepassi N, MousaKhani M. Pathology of reform Civil Service Management Law the approach employees empowerment of state executive agencies. Iranian Journal of Public Administration Mission. 2016;7(2):1-16.[In Persian]
24. Zahavi M, Sadrmomtaz N, Arpanahei S. The rate of nursing staff participation in strategic decision making in Shariati Hospital. Journal of Paramedicine Faculty of Tehran University of Medical Sciences (Health Promotion). 2010;3(4):46-38.[In Persian]
25. Haery SM, Tehrani H, Olyaeimanesh A, Nedjat S. Factors influencing the social health of employees of the ministry of health and medical education in Iran. Iranian Journal of Health Education and Health Promotion. 2016;3(4):311-8.[In Persian]
26. Zeraatkar E, Rahmani H, Ghazi Asgar M, Saeid Pour J, Azami S, Aryankhesal A, et al. Waste Management in Selected Hospitals of Teheran University of Medical Sciences: Staff Awareness and Hospital Performance -2012. jhosp. 2014;12(4):91-8.[In Persian]
27. Jaafaripooyan E, Pourreza A, Rahimi Foroshani A, Maleki R. Assessing the Importance of Social Responsibility and Its Implementation Status in Kermanshah Teaching Hospitals from the Perspective of Management Team. jhosp. 2018;17(1):9-16.[In Persian]
Send email to the article author
| Rights and permissions | |
 |
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License. |
Site Keywords
Health, Administration, Scientific Article, Iran University of Medical Sciences,
