Introduction: Medical records department‘s duties includes: collecting, editing, resorting the patients files, and it is one of the important departments in hospitals. Evaluation of medical records department in Iran shows that these departments have not achieved desirable standards and high quality services. The aim of present research was to evaluate the medical records department services (reception, statistical, coding, and filing) of Qom,s University of Medical Sciences Teaching-Curative hospitals.
Methods: Present research is a cross-sectional descriptive study in which the medical records departments services in Qom,s University of Medical Sciences Teaching-Curative hospitals ( AL Zahra, Ezadi, Her-Majesty Masomeh, Fatemi, Sahamiye, Kamkar , and Nekooyee) have been evaluated. Data have been collected by check lists completed by interviews and observations. Personals Demographic information for medical records departments also have been collected by questioner and face to face interviews.
Results: Our findings showed that the average score of medical records departments of the Masomeh hospital 10.54, Izadi 11.79, Al- Zahra 12.21, Nekoyee 15.34, Kamkar 15.73, and Fatemi sahameyee 16.44, were of 20, in which their scores have been evaluated, Al Zahra , Izadi, and Her-Majesty Masomeh were Intermediate, Kamkar and Nekoyee Good, and Fatemyee sahamyee Very Good.
Conclusions:Half of these hospital have a under desirables scores on their services, so in order to optimizing these departments services, it is necessary that first of all the medical records departments officers in studied hospital pay close attention to allocate resources for each departments according to relevance standards and secondly pay attention to present guidelines and documented procedures of each units, providing documented job-descriptions to staffs ,with definitions and work standards in case of each units activities, applying educated personal and suitable distribution of them in units.
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