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Rahimloo L, Ebrahimi K, Mehrtak M, Mohammadnia A, Lotfnezhad Afshar H. Evaluating the integrated health system (SIB) from the users’ perspectives. jha 2024; 27 (2)
URL: http://jha.iums.ac.ir/article-1-4531-fa.html

رحیم لو لیلا، ابراهیمی کمال، مهرتک محمد، محمدنیا علی رضا، لطف نژاد افشار هادی. ارزیابی‌سامانه‌ یکپارچه ‌بهداشتی(سیب) از دیدگاه کاربران. فصلنامه مدیریت سلامت. 1403; 27 (2)

URL: http://jha.iums.ac.ir/article-1-4531-fa.html

ارزیابی‌سامانه‌ یکپارچه ‌بهداشتی(سیب) از دیدگاه کاربران

لیلا رحیم لو¹

، کمال ابراهیمی

²، محمد مهرتک¹

، علی رضا محمدنیا¹

، هادی لطف نژاد افشار³

1- گروه مدیریت اطلاعات سلامت، دانشکده پیراپزشکی، دانشگاه علوم پزشکی اردبیل، اردبیل
2- گروه مدیریت اطلاعات سلامت، دانشکده پیراپزشکی، دانشگاه علوم پزشکی اردبیل، اردبیل ، k.ebrahimi@arums.ac.ir
3- گروه فناوری اطلاعات سلامت، دانشکده پیراپزشکی، دانشگاه علوم پزشکی ارومیه، ارومیه

چکیده: (236 مشاهده)

مقدمه: سامانه سیب یکی از سامانه‌های پرونده ‌الکترونیک‌ سلامت در ایران است که با هدف یکپارچه‌سازی اطلاعات بهداشتی-درمانی کشور ایجاد شده است. هدف پژوهش حاضر ارزیابی سامانه سیب از دیدگاه کاربران مراکز بهداشتی استان آذربایجان ‌غربی بود.
روش‌ها: جامعه آماری این پژوهش 215 نفر بود که به‌صورت سرشماری انتخاب شدند. برای گردآوری داده‌ها، از پرسشنامه استاندارد مشتمل بر هفت محور: کیفیت رابط‌های سامانه، کیفیت وظایف، کیفیت عملکرد، کیفیت اطلاعات، کیفیت خدمات پشتیبانی، کیفیت خدمات و کیفیت کلی خدمات سامانه استفاده شد. داده‌های با نرم افزار SPSS نسخه 28 تحلیل و یافته‌ها با میانگین و انحراف معیار ارائه شد.
یافته‌ها: میانگین نمره محورها از پنج به شرح زیر به‌دست آمد: کیفیت رابط‌ها(3/35)، کیفیت وظایف(3/13)، کیفیت عملکرد(3/10)، کیفیت اطلاعات (3/32)، کیفیت خدمات پشتیبانی(3/04)، کیفیت خدمات عمومی(3/24) و کیفیت کلی خدمات سامانه (2/75).
نتیجه‌گیری: کمترین امتیاز مربوط به میزان رضایت کاربران از کیفیت کلی خدمات سامانه بود که بیشتر بر محور رضایت نیروی انسانی از حمایت‌های مدیریتی و مالی است. با توجه به اهمیت و محوریت نیروی انسانی بی‌توجهی به رضایت کاربران در بلندمدت می‌تواند به کاهش کیفیت خدمات سامانه سیب منجر گردد.

واژه‌های کلیدی: پرونده ‌الکترونیک‌ سلامت، سیستم اطلاعات بیمارستانی، سامانه سیب، ارزیابی کاربردپذیری

نوع مقاله: پژوهشي | موضوع مقاله: فن آوری اطلاعات سلامت
دریافت: 1402/3/24 | پذیرش: 1403/6/29 | انتشار: 1403/9/28

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