Volume 25, Issue 2 (7-2022)
jha 2022, 25(2): 9-25 |
Back to browse issues page
Download citation:
BibTeX | RIS | EndNote | Medlars | ProCite | Reference Manager | RefWorks
Send citation to:
BibTeX | RIS | EndNote | Medlars | ProCite | Reference Manager | RefWorks
Send citation to:
Mazroui nasrabadi E, Mohammadipour E. A conceptual model of critical success factors in improving the resilience of the health tourism supply chain: A case study. jha 2022; 25 (2) :9-25
URL: http://jha.iums.ac.ir/article-1-4050-en.html
URL: http://jha.iums.ac.ir/article-1-4050-en.html
1- Assistant Professor, Department of management, Faculty of humanities, University of Kashan, Kashan, Iran. , drmazroui@kashanu.ac.ir
2- M.Sc, Department of management, Faculty of humanities, University of Kashan, Kashan, Iran.
2- M.Sc, Department of management, Faculty of humanities, University of Kashan, Kashan, Iran.
Abstract: (1490 Views)
Introduction: Today, in dynamic environments, there are many disruptions in supply chains that negatively affect the performance and productivity of organizations; therefore, identifying the critical success factors for managing disruptions is essential. This is also true in the health tourism supply chain.The primary purpose of this study was to determine the critical success factors and design its model in the health tourism supply chain to improve resilience.
Methods: In the first phase, the critical success factors were identified and categorized through interviews with experts in the health tourism supply chain of Ayatollah Yathribi Hospital in Kashan. In the second phase, a panel of experts was formed, and the model of critical success factors was designed through an ISM.
Results: After the interviews with experts, 70 critical success factors were obtained, which were classified into 12 general categories. Finally, through the panel of experts, the model of critical success factors was identified where the environmental management factor had the most impact. Factors of flexibility in the supply chain, supplier management, coordination and cooperation in supply chain, and inventory management were the dependent variables.
Conclusion: Examining the critical success factors of the health tourism supply chain is very important for countries that are interested in improving resilience of this industry. It is also btter for managers, policymakers, and health tourism planners not to overlook the benefits of identifying and analyzing critical success factors at the supply chain level.
Methods: In the first phase, the critical success factors were identified and categorized through interviews with experts in the health tourism supply chain of Ayatollah Yathribi Hospital in Kashan. In the second phase, a panel of experts was formed, and the model of critical success factors was designed through an ISM.
Results: After the interviews with experts, 70 critical success factors were obtained, which were classified into 12 general categories. Finally, through the panel of experts, the model of critical success factors was identified where the environmental management factor had the most impact. Factors of flexibility in the supply chain, supplier management, coordination and cooperation in supply chain, and inventory management were the dependent variables.
Conclusion: Examining the critical success factors of the health tourism supply chain is very important for countries that are interested in improving resilience of this industry. It is also btter for managers, policymakers, and health tourism planners not to overlook the benefits of identifying and analyzing critical success factors at the supply chain level.
Type of Study: Research |
Subject:
Health Services Management
Received: 2022/04/20 | Accepted: 2022/06/20 | Published: 2022/10/3
Received: 2022/04/20 | Accepted: 2022/06/20 | Published: 2022/10/3
References
1. Lashkarizadeh M, keshmir Z, Parhizi Gashti H, Beigpoor Shahrivar R. Evaluation of the relationship between tourism industry and economic growth in Iran. Asian J Bus Manag Sci. 2012;1(9):88-97.
2. Naami A, Aboulghasem Gorji H, BaniAsadi M. Presenting a conceptual model of health tourism with emphasis on word-of-mouth advertising in health centers: A grounded theory approach. Journal of Health Administration. 2020;23(2):54-63. [In Persian] [DOI:10.29252/jha.23.2.54]
3. de la Hoz-Correa, A, Munoz-Leiva F, Bakucz M. Past themes and future trends in medical tourism research: A co-word analysis. Tourism Manag. 2018;65:200-11. [DOI:10.1016/j.tourman.2017.10.001]
4. kiakojuri H, Nasimi MA, Taghi Pourian MJ, Ghanbarzadeh Q. Investigating related factors on creating a competitive advantage in health tourism business: A case study. Journal of Health Administration. 2020;23(1):45-57. [In Persian] [DOI:10.29252/jha.23.1.45]
5. Nikraftar T, Hosseini E, Moghadam A. Identify factors affecting medical tourism attraction in iran. Journal of Health Administration. 2017;20(67):64-74. [In Persian]
6. Loh C-PA. Trends and structural shifts in health tourism: Evidence from seasonal time-series data on health-related travel spending by Canada during 1970-2010. Soc Sci Med. 2015;132:173-80. [DOI:10.1016/j.socscimed.2015.03.036]
7. Tayari Sh, Amini MT, Zardavi A. Determining and examining the factors affecting Iran's health tourism using the importance-performance matrix. Heritage and Tourism Journal. 2017;2(5):73-85. [In Persian]
8. Baker DMCA. Understanding the economic impact of tourism in the Asian Pacific region using the Tourism Satellite Account (TSA). Asian Journal of Hospitality and Tourism. 2013;12(1):3-14. [DOI:10.5614/ajht.2013.12.1.01]
9. Jiang Y, Ritchie BW, Verreynne ML. Building tourism organizational resilience to crises and disasters: A dynamic capabilities view. Int J Tourism Res. 2019;21(6):882-900. [DOI:10.1002/jtr.2312]
10. Sharma R, Sharma VK, Waris VIS. Impact of peace and disturbances on tourism and horticulture in Jammu and Kashmir. Int J Sci Res Publ. 2012;2(6):1-7.
11. Li Q, Dai M, Luo F. Influence of tourism disturbance on soil microbial community structure in Dawei mountain National Forest park. Sustainability. 2022;14(3):1-15. [DOI:10.3390/su14031162]
12. Attaran M. Critical success factors and challenges of implementing RFID in supply chain management. Journal of supply chain and operations management. 2012;10(1):144-67.
13. Farrokhvar P. Patient risk and data standards in healthcare supply chain [master's thesis]. Arkansas: University of Arkansas; 2013.
14. Morovati Sharifabadi A, Asadian Ardakani F. A model for health tourism development using fuzzy topsis and interpretive structural modeling in Yazd Province. Journal of Health Administration. 2014;17(55):73-88. [In Persian]
15. Silva RBD, Mattos CA. Critical success factors of a drug traceability system for creating value in a Pharmaceutical Supply Chain (PSC). Int J Environ Res Public Health. 2019;16(11):1-18. [DOI:10.3390/ijerph16111972]
16. Fiksel J, Polyviou M, Croxton KL, Pettit TJ. From risk to resilience: Learning to deal with disruption. MIT Sloan Manag Rev. 2015;56(2):79-87.
17. Shaw G, Saayman M, Saayman A. Identifying risks facing the South African tourism industry. S Afr J Econ Manag Sci. 2012;15(2):190-206. [DOI:10.4102/sajems.v15i2.170]
18. Ivanov D, Tsipoulanidis A, Schonberger J. Supply chain risk management and resilience. Global Supply Chain and Operations Management: A decision-oriented introduction to the creation of value. 3rd ed. Switzerland: Springer; 2021. p. 485-86. [DOI:10.1007/978-3-030-72331-6_15]
19. Olivares-Aguila J, EIMaraghy W. Supply chain resilience and structure: An evaluation framework. Procedia Manuf. 2019;28:43-50. [DOI:10.1016/j.promfg.2018.12.008]
20. Liu C-L, Shang K-C, Lirn T-C, Lai K-H, Lun YHV. Supply chain resilience, firm performance, and management policies in the liner shipping industry. Transport Res Pol Pract. 2018;110:202-219. [DOI:10.1016/j.tra.2017.02.004]
21. Banomyong R. Collaboration in supply chain management: A resilience perspective. International Transport Forum Discussion Paper. Paris: OECD Publishing; 2018. 35 p.
22. Sabouhi F, Pishvaee S, Jabalameli MS. Resilient supply chain design under operational and disruption risks considering quantity discount: A case study of pharmaceutical supply chain. Comput Ind Eng. 2018;126:657-72. [DOI:10.1016/j.cie.2018.10.001]
23. Sedighpour A, Zandieh M, Alem Tabriz A, dori B. resilient supply chain model in Iran pharmaceutical industries. Industrial Management Studies. 2019;16(51):55-106. [In Persian]
24. Silva RBD, Mattos CA. Critical success factors of a drug traceability system for creating value in a Pharmaceutical Supply Chain (PSC). Int J Environ Res Public Health. 2019;16(11):1-18. [DOI:10.3390/ijerph16111972]
25. Kaupa F, Naude MJ. Critical success factors in the supply chain management of essential medicines in the public health-care system in Malawi. Journal of Global Operations and Strategic Sourcing. 2021;14(3):454-76. [DOI:10.1108/JGOSS-01-2020-0004]
26. Yadav DK, Barve A. Analysis of critical success factors of humanitarian supply chain: An of interpretive structural modeling. Int J Disaster Risk Reduct. 2015;12:213-25. [DOI:10.1016/j.ijdrr.2015.01.008]
27. Wang H, Gao X, Wang S. Research on risk identification and control of medicine supply chain. In: Dou R editor. Proceedings of 2012 3rd International Asia Conference on Industrial Engineering and Management Innovation (IEMI2012). Berlin :Springer; 2013. P. 367-77. [DOI:10.1007/978-3-642-33012-4_37]
28. Chowdhury NA, Ali SM, Paul SK, Mahtab Z, Kabir G. A hierarchical model for critical success factors in apparel supply chain. Bus Process Manag J. 2020;26(7):1761-88. [DOI:10.1108/BPMJ-08-2019-0323]
29. Jaberidoost M, Nikfar Sh, Abdollahiasl A, Dinarvand R. Pharmaceutical supply chain risks: A systematic review. Daru. 2013;21(1):1-7. [DOI:10.1186/2008-2231-21-69]
Send email to the article author
| Rights and permissions | |
 |
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License. |
Site Keywords
Health, Administration, Scientific Article, Iran University of Medical Sciences,
