Volume 11, Issue 32 (7-2008)                   jha 2008, 11(32): 41-46 | Back to browse issues page


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Vatankhah S, Raessi P, Kalhor R. Correlation between Emotional Intelligence (EI) with Conflict Management Strategies in Managers of Qazvin Teaching Hospitals, 2007 . jha. 2008; 11 (32) :41-46
URL: http://jha.iums.ac.ir/article-1-181-en.html

Abstract:   (9722 Views)

Introduction: Nowadays conflict is a serious problem in organizations, but conflict isn't reason for corruption in organizations for its nature. Ineffectiveness conflict management is the reason of undesirable outcomes. This study was carried out to determine correlation between emotional intelligence with conflict management strategies in managers of Qazvin Teaching Hospitals. 

Methods: This is a correlation cross sectional study. Sample subjects were 78 managers of Qazvin teaching hospitals. The Data were collected by Shearing's Emotional Intelligence questionnaire (EIQ), Robbins' Conflict Management Strategies questionnaire (CMSQ), and a demographic characteristics questionnaire, Likert,s scale. was used to score questions. The data analyzed by descriptive statistical indexes, Pearson's correlation coefficient, independent T test, and one way ANOVA.

Results: Findings showed that between managers EI with avoidance strategy in conflict management was significant negative correlation ( yy = - 0.370)., no correlation observed between EI with two strategies control and collaboration in conflict management (P>0.05). Also there was no correlation between EI and managers demographic characteristics (age, gender, job experience, management experience and educational degree).

Conclusion: Management EI can be an important factor in diagnosis and selecting the best strategy for conflict management in organization.

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Type of Study: Research | Subject: General
Received: 2008/11/5

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