RT - Journal Article T1 - The Self-Assessment Results, Based on Iran National Quality Award in Central Hospital of Oil Industry- 1385 JF - jha YR - 2010 JO - jha VO - 13 IS - 39 UR - http://jha.iums.ac.ir/article-1-589-en.html SP - 55 EP - 64 K1 - Self-assessment K1 - Hospital K1 - Iran National Quality Award AB - Introduction: The healthcare organization directors should utilize the quality management tools properly to improvement healthcare services. The is a crucial tool to measure achievement to organization quality goals ,and to improvement performances. The Iran National Quality Award is the most comprehensive model for performance assessment. Methods: This is a descriptive case assessment, applied, research carried out in 2005.The statistical community are the managers, directors, and authorities in the hospital wards. The data collection tools are the standard questionnaires of The Iran National Quality Award. Data are collected according nine models, criteria and their scores calculated for each criterion, and for Hospital. Results: Acquired scores are as followed: leadership, strategy, personnel's resource and shareholders, processes, customers, benefits, personnel benefits, community benefits, and applied key benefits 58%, 56.2%,42%,55%,53.5%,51% ,41,46%,and 60.5% respectively. The total score was found 522 of 1000. Conclusion: The Hospital may applicant for acquiring Iran National Quality Award after completing Award Constitution and providing required evidences. We recommend the Hospital to pay specific attention on improvement personnel, personnel's benefits, and community benefits criteria and by more training provides a proper understanding of Iran National Quality Award concepts. LA eng UL http://jha.iums.ac.ir/article-1-589-en.html M3 ER -