Volume 10, Number 29 (10-2007)                   jha 2007, 10(29): 15-24 | Back to browse issues page


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Sheikhtaheri, Farzandipour, Sadughi. Consumer`s satisfaction with admission services in teaching hospitals affiliated to Kashan University of Medical Sciences 2006. jha. 2007; 10 (29) :15-24
URL: http://jha.iums.ac.ir/article-1-46-en.html

Abstract:   (4975 Views)

Introduction: patients' satisfaction indicates the accurate care providing, and is considered as an important indicators of health care quality. Patients' satisfaction with admission services is quite important. This study aimed at determining the level of consumers' satisfaction with admission services and its related determinants in teaching hospitals affiliated to Kashan University of Medical Sciences.

Methods: In this descriptive-analytic study, 384 patients or their relatives were interviewed using a questionnaire. Data analysis was done through descriptive and analytic statistics such as: percent, means, SD, t-test, X2 and ANOVA test.

Results: Totally 46.2% the consumers' perceived services of admission unit good. They were completely satisfied with the waiting time (8.03ア1.43 points of 10), and with the staff behavior (15.78ア2.9 points of 20). They were also satisfied with the staffs' responses to their questions (14.6ア2.7 points of 20), and with equity in admission turn (4.41ア1.6 points of 10). Satisfaction was significantly related to patients' job, length of stay and sex. Also patients' satisfaction with staffs' responses was significantly less than from that of their relatives (p<0.05).

Conclusion: Generally, patients or their relatives were satisfied with admission services. Of course, the admission staffs could response better to satisfying their questions, especially on consent forms, pay more attention to females, and old patients as all theses will lead to more the patients' satisfaction.

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Type of Study: Research | Subject: General
Received: 2008/05/12

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